Frequently Asked Questions
Hungry for answers? Here's a shopping list of frequently asked questions.
- About the Festival
- Festival Events
- Dine Wellington
- Garage Project presents Burger Wellington
- Cocktail Wellington
- Dine x Burger Wellington Culinary Weekend
- The printed programme guide
- Creating an account and how to wishlist
- Something else ... ?
About the Festival
What is Visa Wellington On a Plate?
Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival that runs for a full month every year.
How can I get amongst the festival? When it comes to your favourite Dine Wellington menus and Festival Dishes, check the listings for any booking requirements, then be seated and enjoy. If burgers are your thing, the annual Garage Project presents Burger Wellington will keep you very busy and full. If you fancy tasting a tantalising tipple, try Cocktail Wellington.
To save your spot on one of the popular Festival Events, head to the Festival Events section to see what's on. Some Festival Events sell out in minutes so try book early to avoid disappointment.
How big is the festival? The 2022 events programme is shaping up to be as fantastic as last year with something for every one and every budget with nearly 60+ Dine Wellington menus and 110+ Festival Events, 200+ Burgers and 70+ Cocktails
How long has Visa Wellington On a Plate been running? 2022 will be the 14th Visa Wellington On a Plate! It all started in 2009 and has grown in leaps and bounds since.
Can I use a discount card or voucher for my Visa Wellington On a Plate menu? You can only use official Visa Wellington On a Plate issued vouchers for the restaurant, but no discount cards/discount vouchers/coupons can be used for on any Visa Wellington On a Plate menus.
How can I keep informed about the festival?
- Bookmark this yummy website www.VisaWOAP.com
- Check out What's Fresh frequently. Your space for all the festival updates and exclusive foodie news in any shape of form: blog posts, videos, foodie guides or podcasts
- Sign up to the Visa Wellington On a Plate enewsletter to stay up to date with all the happenings
- Find us on Facebook at Facebook.com/WellingtonOnaPlate
- Follow us on Instagram at @WellyOnaPlate
- Follow us on Twitter with @WellyOnaPlate
- Follow us on Tiktok at @WellyOnaplate
NB: All festival events must be booked through this website. Venues do not sell tickets directly to the public.
When do tickets go on sale?
There are two ticketing releases for 2022:
- Visa Presale (just need a Visa credit or debit card) - midday Monday 13 June to midnight Wednesday 15 June
- General tickets on sale - Monday 20 June
What’s the difference between Presale and general sale?
Visa Presale is for Visa cardholders (debit and credit cards). You can also use Visa Prezzy Cards to purchase tickets during the Presale.
If you miss out or don't have a Visa, there’s another chance to purchase tickets during general ticket sale starting from 20 June (available until sold out or the day prior to the actual event).
Will events sell out during the Visa Pre-sale? How can I tell?
Presale allocations can sell out, BUT for every event and every session, a portion of all tickets are kept for the general ticket sale.
How come events sell out so fast?
Unfortunately events don't have the capacity of say, a music concert and instead there are on average only 30 tickets per event, with hundreds of people trying to purchase them (imagine packing 10,000 people into Logan Brown!). This means they can sell out very fast, but with over hundreds of events to choose from, we're sure there's alternative options to suit your appetite.
What about Beervana?
Beervana does have thousands of tickets available, but this is split into four sessions. In 2021 two of these sessions sold out - so if beer, music, food and a great time takes your fancy, join the beer wonderland and grab yourself a ticket before your chosen session is gone!
What events can I purchase tickets to?
All events are ticketed, aside from Pop Ups (TICKETS NOT REQUIRED, PAY ON CONSUMPTION)
I want to buy all of the tickets!! How many tickets can I buy to each event?
We love your enthusiasm, but to try and keep things fair there’s a purchase limit of maximum 10 x tickets per Festival Event.
If there are no more tickets to the Festival Event I wanted to go to, what can I do?
You can go on the waitlist by filling out a form that will be made available on 20 June (after General Release). We can then advise you first, if the Festival Event decide to add extra sessions or up their numbers. Festival Events may put on extra sessions if there is demand, keep an eye on Instagram, Facebook and Twitter or sign up to our What's Fresh newsletter.
Can I get a refund or change events once I’ve bought a ticket?
Just like other major events, Visa Wellington On a Plate has a no-refund policy for Festival Events in the event you change your mind. If an event is cancelled by the event organiser, standard refund policies apply.
Please note: photographs and/or video footage may be taken at any event in the Visa Wellington On a Plate 2022 programme for marketing and promotional use including and not limited to Visa Wellington On a Plate's social media channels, website, printed material and/or third-party publication. If in attendance at an event, media will be clearly identified with official Visa Wellington On a Plate staff passes.
Dine Wellington runs for the first 15 days of the Festival (1-14 August) and features the Festival Dish - the ultimate showcase of the best produce and chef talent in Wellington. Since 2021, we've introduced Dine Wellington Stories where all the Festival Dishes are inspired by a Wellington story that has influenced are culinary scene over time and space.
Do I have to book in advance at restaurants?
Many restaurants require a booking - please check with each individual venue for booking info. You can visit their venue info page on our website for contact details.
Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?
If you have a complaint please talk to the manager at the restaurant first and foremost. You can also let us know about your complaint by writing to email@example.com and we will be in touch as soon as possible.
I have special dietary requirements. Can I request specific
Restaurants have included dietary accommodations to various dietary requirements on their listings. If in doubt, please contact the participating venue directly to discuss your needs.
Garage Project presents Burger Wellington
Garage Project presents Burger Wellington runs for 18 days during the Festival (13-31 August), following on from Dine Wellington. Restaurants compete to produce the most original, tasty or unique burger showcasing Wellington’s regional ingredients.
Do I have to book in advance to enjoy a burger, and can I book online?
Many restaurants require a booking - please check individual venue listings on this website for details on how to book.
I want to eat as many burgers as possible. Can I share a burger with friends?
Our restaurants love great customers and reserve the right to require diners to order one dish per person. If you are unsure, check with staff first and please support our local eateries as best you can.
Burger Wellington Cookbook
The most delicious, weird, wacky and popular recipes from Burger Wellington across the years are all wrapped up in one delicious cookbook.
You can purchase the book here or at any of these fine Wellington retailers:
- Moore Wilson's
- Iko Iko
Cocktail Wellington presented by Tommy's
Wellington’s finest mixologists create the perfect cocktail and tapas match for Cocktail Wellington which runs for the whole month of the Festival, so you can have a tasty tipple before, during or at the end of your Visa Wellington On a Plate night out, or for your casual after work adventures.
Will there be non-alcoholic options?
Yes! Many, presented to you by our friends at Tommy's Real Estate. For 2022, we've introduced the NA badge for the non-alcoholic cocktails and the cocktails that have a non-alcoholic cocktails. Check out the full Cocktail Wellington line-up.
Dine x Burger Wellington Culinary Weekend
Get ready for the biggest culinary weekend of the year with Visa Wellington On a Plate! This 12-14 August, Dine Wellington, Burger Wellington and Cocktail Wellington all take place simultaneously.
Restaurant bookings for Dine Wellington, Burger Wellington and Cocktail Wellington
NB: All event tickets must be booked through VisaWOAP.com Venues will not be selling tickets directly themselves.
Many restaurants require bookings for Dine and Burger Wellington. Some establishments do not require bookings, so you can walk in without a previous reservation. For those that do require bookings, this must be made directly through to the restaurant or bar themselves. You can find the restaurant's contact details on their restaurant venue page listing on our website - an example of this is below:
The printed programme guide
The printed programme guide is back for 2022! You will be able to get your hands on one of those once the programme goes live on 31 May. The programme guide primarily list Visa Wellington On a Plate Festival events. The full programme including all Festival events, Dine Wellington, Burger Wellington and Cocktail Wellington listings will be available online here at VisaWOAP.com from 31 May 2022.
Here is a list of the various locations where you can get your hands on your programme guide:
- iSITE - Wellington City
- Te Papa
- Wellington libraries (across Wellington City)
- Hutt City - main civic building
- Moore Wilsons
- Thorndon New World
- Wellington Airport
The programme guide will also be available at participating venues, Dom Post subscribers and at partner hotels.
Creating an account, saving to favourites and wishlists
You can save your favourites, or create wishlists by clicking on the loveheart icon on a listing. Or, if you wish to share a shortlist with friends - for example date nights, burgers you must try, Visa Welly On a Plate day trips, events to splurge on, you can create an account (or login to an existing account), create a list and get busy clicking the lovehearts!
Help! The website doesn't seem to be loading?
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If still no luck, please send us a screen shot with the browser and version you are on to info@WellingtonOnaPlate.com
NB: Our website doesn't play the nicest with old versions of Internet Explorer to browse VisaWOAP.com - we recommend Chrome or Firefox.
My question wasn’t answered here, who can I contact to find what I need?
Please send any questions to info@WellingtonOnaPlate.com and we will endeavour to respond as soon as possible.