Frequently Asked Questions

Hungry for answers? Here's a shopping list of frequently asked questions. 

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Festival Events

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When do tickets go on sale?

Hey keen bean, we've not locked these in yet! But it's likely to be mid June. There are two ticketing releases. 

  • Visa Pre-sale (just need a Visa card)
  • General ticket sale

What’s the difference between Pre-sale and general sale?
Visa Pre-sale is for Visa cardholders (debit and credit). You can also use Visa Prezzy Cards to purchase tickets during the Presale. 

If you miss out or don't have a Visa, there’s another chance to purchase tickets during general ticket sale (available until sold out or the day prior to the actual event). 

Will events sell out during the Visa Pre-sale? How can I tell? 
Sort of. Pre-sale allocations can sell out, BUT for every event, a portion of tickets are kept for the general ticket sale. 

How come events sell out so fast? 
Unfortunately events don't have the capacity of say, a music concert and instead there are on average only 30 tickets per event, with hundreds of people trying to purchase them (imagine packing 10,000 people into Logan Brown!). This means they can sell out very fast, but with over 140 events to choose from, we're sure there's alternative options to suit your appetite.

What about Beervana? 
Beervana does have thousands of tickets available, but this is split into four sessions. In 2018 three of these sessions sold out - so if beer, music, food and a great time takes your fancy, grab those before your chosen session is gone! 

What events can I purchase tickets to?
All events are ticketed, aside from the below: 

I want to buy all of the tickets!! How many tickets can I buy to each event?

We love your enthusiasm, but to try and keep things fair there’s a purchase limit of maximum 10 x tickets per Festival Event.

If there are no more tickets to the Festival Event I wanted to go to, what can I do?
You can go on the waitlist by filling out this form. We can then advise you first, if the Festival Event decide to add extra sessions or up their numbers. Festival Events may put on extra sessions if there is demand, keep an eye on Facebook and Twitter or sign up to our e-newsletter. 

Can I get a refund or change events once I’ve bought a ticket?
Just like other major events, Visa Wellington On a Plate has a no-refund policy for Festival Events.

Dine Wellington

What's the difference between lunch and dinner?
LUNCH: A Festival Dish course at one of three price points, $20, $25 or $30. This fits perfectly into a lunch break, as multiple courses is often tricky to get through in under an hour and also suits a group where some diners want to order a Burger Wellington, and others the Festival Dish. 

DINNER: eateries may offer the Festival Dish or a 2, 3 or 4 course set menu at one of four price points: $35, $45, $55 or $65. 

For both, beverages are additional, and at your choice.

What is a 'Festival Dish'?
The Festival Dish is a main course, which is entered into the Best Festival Dish award. Every time you try a Festival Dish, score it out of 10 here on VisaWOAP.com from 10am, 10 August and help us decide the finalist. Find out more

Not everyone in my group wants the Dine Wellington offer, can I still enjoy it?

Absolutely! Not everyone at your table has to order the Dine Wellington offer for you to be able to enjoy it. A few people at your table may like the sound of the Dine Wellington Festival Dish or dinner menu whereas others may be craving their favourite meal from the everyday menu or may want to try what's on offer for Burger Wellington presented by Garage Project, if the restaurant is participating.

Do I have to book in advance to enjoy a Dine Wellington menu?
We recommend that you make a booking, if the restaurant offers the service (please see their listing on here to check). Whilst not essential at all places, making a booking does mean the restaurant knows you are coming and you won't miss out! It it is advisable to book during busy times. 

Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?
If you have a complaint we recommend talking to the manager at the venue first and foremost as they are best placed to help. If you would like the Festival to be involved, please put this in writing to info@wellingononaplate.com and someone will be in touch as soon as possible.

I have special dietary requirements. Can I request specific Dine Wellington menus and Festival Events accommodate my requirements?
Please note the dietary descriptions on here and if in doubt, contact the restaurant or Festival Event organiser directly.

Burger Wellington Presented by Garage Project

What is Burger Wellington presented by Garage Project?
Restaurants enter the ‘battle of the burger’ competing to produce the most original, tasty or unique burger showcasing Wellington’s regional ingredients or to the theme of the year.

Do I have to book in advance to enjoy a burger, and can I book online?
We recommend that you make a booking, if the restaurant offers the service (please see their listing on here to check). Whilst not essential at all places, making a booking does mean the restaurant knows you are coming and you won't miss out! It it is advisable to book during busy times. 

Burger Wellington Cookbook
The most delicious, weird, wacky and popular recipes from the annual Burger Wellington competition have been released in a new cookbook. 

You can purchase the book here or at any of these fine retailers:

  • Moore Wilson's
  • Iko Iko
  • Ekor
  • Unity Books
  • Garage Project Cellar Door

Cocktail Wellington

What is Cocktail Wellington?
Wellington’s finest mixologists create the perfect cocktail and tapas match. Restaurants and bars will offer you a delicious selection of creative cocktail creations teamed with tapas treats.

About the Festival

When is Visa Wellington On a Plate in 2019? 
While we admire your enthusiasm we've not announced our dates just yet. But we can say it will be in August.

What is Visa Wellington On a Plate?
Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival running for 17 days. Get the low down

How can I get amongst the festival?
When it comes to your favourite Dine Wellington menus and Festival Dishes, simply book or rock up to the restaurant, be seated and enjoy. If burgers are your thing, the annual Burger Wellington will keep you very busy and full; help determine Wellington’s best burger creation. If you fancy tasting a tantalising tipple, try Cocktail Wellington.

To save your spot on one of the popular Festival Events, head to the Festival Events section to see what's on. Some Festival Events sell out in minutes so try book early to avoid disappointment.

How big is the festival?
In 2018, the festival had something for every taste and budget with nearly 100 Dine Wellington menus and 130+ Festival Events, nearly 200 Burgers and 60+ Cocktails. It’s now proudly the country's largest culinary festival. 

How long has Visa Wellington On a Plate been running?
2018 was the 10th anniversary festival. It all started in 2009 and has grown in leaps and bounds since.

Can I use a discount card or voucher for my Visa Wellington On a Plate menu?
You can use official Visa Wellington On a Plate issued Vouchers and vouchers for the restaurant, but no discount cards/discount vouchers/coupons can be used for on any Visa Wellington On a Plate menus. 

How can I keep informed about the festival?

Something else...?

Help! The website doesn't seem to be loading?
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If still no luck, please send us a screen shot with the browser and version you are on to info@WellingtonOnaPlate.com
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My question wasn’t answered here, who can I contact to find what I need?
Please send any questions to info@WellingtonOnaPlate.com and we will endeavour to respond as soon as possible.