Frequently Asked Questions

Hungry for answers? Here's a shopping list of frequently asked questions. 

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Festival Events

NB: All festival events must be booked through this website. Venues are not selling tickets direct to the public.  

When do tickets go on sale?
There are two ticketing releases: 

  • Visa Presale (just need a Visa credit or debit card) - midday 10 June to midnight 12 June
  • General ticket sale - 17 June

What’s the difference between Presale and general sale?
Visa Presale is for Visa cardholders (debit and credit). You can also use Visa Prezzy Cards to purchase tickets during the Presale. 

If you miss out or don't have a Visa, there’s another chance to purchase tickets during general ticket sale (available until sold out or the day prior to the actual event). 

Will events sell out during the Visa Pre-sale? How can I tell? 
Presale allocations can sell out, BUT for every event and every session, a portion of tickets are kept for the general ticket sale. 

How come events sell out so fast? 
Unfortunately events don't have the capacity of say, a music concert and instead there are on average only 30 tickets per event, with hundreds of people trying to purchase them (imagine packing 10,000 people into Logan Brown!). This means they can sell out very fast, but with over 140 events to choose from, we're sure there's alternative options to suit your appetite.

What about Beervana? 
Beervana does have thousands of tickets available, but this is split into four sessions. In 2018 three of these sessions sold out - so if beer, music, food and a great time takes your fancy, grab those before your chosen session is gone! 

What events can I purchase tickets to?
All events are ticketed, aside from the below: 

I want to buy all of the tickets!! How many tickets can I buy to each event?
We love your enthusiasm, but to try and keep things fair there’s a purchase limit of maximum 10 x tickets per Festival Event.

If there are no more tickets to the Festival Event I wanted to go to, what can I do?
You can go on the waitlist by filling out this form. We can then advise you first, if the Festival Event decide to add extra sessions or up their numbers. Festival Events may put on extra sessions if there is demand, keep an eye on Facebook and Twitter or sign up to our e-newsletter. 

Can I get a refund or change events once I’ve bought a ticket?
Just like other major events, Visa Wellington On a Plate has a no-refund policy for Festival Events.

Dine Wellington

When does Dine Wellington run?
Dine Wellington runs for the first two weeks from the 1st to the 16th. Burger Wellington runs for the second two weeks of August from the 17th to the 31st. We did this to give each part the right amount of attention so that people can enjoy all parts of the Festival for longer. More info on this change here.

What is a 'Festival Dish'?
The Festival Dish is a main course, which is entered into the Best Festival Dish award. Every time you try a Festival Dish, score it out of 10 here on VisaWOAP.com from 10am, 1 August and help us decide the finalist. Find out more

Not everyone in my group wants the Dine Wellington offer, can I still enjoy it?

Absolutely! Not everyone at your table has to order the Dine Wellington offer for you to be able to enjoy it. A few people at your table may like the sound of the Dine Wellington Festival Dish or dinner menu whereas others may be craving their favourite meal from the everyday menu or may want to try what's on offer for Burger Wellington presented by Garage Project, if the restaurant is participating.

Do I have to book in advance to enjoy a Dine Wellington menu?
We recommend that you make a booking, if the restaurant offers the service (please see their listing on here to check). Whilst not essential at all places, making a booking does mean the restaurant knows you are coming and you won't miss out! It it is advisable to book during busy times. 

Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?
If you have a complaint we recommend talking to the manager at the venue first and foremost as they are best placed to help. If you would like the Festival to be involved, please put this in writing to info@wellingononaplate.com and someone will be in touch as soon as possible.

I have special dietary requirements. Can I request specific Dine Wellington menus and Festival Events accommodate my requirements?
Please note the dietary descriptions on here and if in doubt, contact the restaurant or Festival Event organiser directly.

Burger Wellington Presented by Garage Project

What is Burger Wellington presented by Garage Project?
Restaurants enter the ‘battle of the burger’ competing to produce the most original, tasty or unique burger showcasing Wellington’s regional ingredients or to the theme of the year. 

When does Burger Wellington run?
Burger Wellington runs for the second two weeks of August from the 17th to the 31st. Dine Wellington runs for the first two weeks from the 1st to the 16th. We did this to give each part the right amount of attention so that people can enjoy all parts of the Festival for longer. More info on this change here.

Do I have to book in advance to enjoy a burger, and can I book online?
We recommend that you make a booking, if the restaurant offers the service (please see their listing on here to check). Whilst not essential at all places, making a booking does mean the restaurant knows you are coming and you won't miss out! It it is advisable to book during busy times. 

Burger Wellington Cookbook
The most delicious, weird, wacky and popular recipes from the annual Burger Wellington competition have been released in a new cookbook. 

You can purchase the book here or at any of these fine retailers:

  • Moore Wilson's
  • Iko Iko
  • Unity Books

Cocktail Wellington

What is Cocktail Wellington?
Wellington’s finest mixologists create the perfect cocktail and tapas match. Restaurants and bars will offer you a delicious selection of creative cocktail creations teamed with tapas treats.

Will there be non-alcoholic options?
Yes! Many of the brought to you by our friends Seedlip Drinks.

When does Cocktail Wellington run?
Cocktail Wellington runs for the whole month of August so you can have a tasty tipple before, during or at the end of your Visa WOAP night out.

Restaurant bookings for Dine Wellington, Burger Wellington and Cocktail Wellington

NB: All event tickets must be booked through VisaWOAP.com Venues will not be selling tickets directly themselves. 

Many restaurants require bookings for Dine and Burger Wellington. Some establishments do not require bookings, so you can walk in without a previous reservation. 

For those that do require bookings, this must be made directly through to the restaurant or bar themselves. 

You can find out if a restaurant requires bookings and how to make one by seeing their Bookings detail venue listing on this website - an example of this is below:

This restaurant requires bookings to be made via phone, email or their website
This restaurant isn't taking bookings

About the Festival

When is Visa Wellington On a Plate in 2019? 
We've extended the Festival to be the whole month of August, and it looks like this! Find out more about this change here.

What is Visa Wellington On a Plate?
Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival running for the month of August. Get the low down

How can I get amongst the festival?
When it comes to your favourite Dine Wellington menus and Festival Dishes, simply book or rock up to the restaurant, be seated and enjoy. If burgers are your thing, the annual Burger Wellington will keep you very busy and full; help determine Wellington’s best burger creation. If you fancy tasting a tantalising tipple, try Cocktail Wellington.

To save your spot on one of the popular Festival Events, head to the Festival Events section to see what's on. Some Festival Events sell out in minutes so try book early to avoid disappointment.

How big is the festival?
In 2019, the festival has something for every taste and budget with nearly 100 Dine Wellington menus and 150+ Festival Events, 200+ Burgers and 90+ Cocktails. It’s now proudly the country's largest culinary festival. 

How long has Visa Wellington On a Plate been running?
2019 will be the 11th Visa Wellington On a Plate! It all started in 2009 and has grown in leaps and bounds since.

Can I use a discount card or voucher for my Visa Wellington On a Plate menu?
You can use official Visa Wellington On a Plate issued Vouchers and vouchers for the restaurant, but no discount cards/discount vouchers/coupons can be used for on any Visa Wellington On a Plate menus. 

How can I keep informed about the festival?

Something else...?

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My question wasn’t answered here, who can I contact to find what I need?
Please send any questions to info@WellingtonOnaPlate.com and we will endeavour to respond as soon as possible.