Frequently Asked Questions

Hungry for answers? Here's a shopping list of frequently asked questions. 

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Covid-19
Running a festival during a global pandemic is no mean feat, but we're committed to bringing you a truly delicious October. We've had to make some changes which you can read about here.




About the Festival

How are you responding to the Covid 19 issue? 

We now intend to run Visa Wellington On a Plate in October 2020. Head here for more information on this change.

Visa Wellington On a Plate is following all official advice. That information, including advice attending public events, can be found here.


What is Visa Wellington On a Plate?

Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival that runs for a full month every year. 

How can I get amongst the festival? When it comes to your favourite Dine Wellington menus and Festival Dishes, check the listings for any booking requirements, then be seated and enjoy. If burgers are your thing, the annual Garage Project presents Burger Wellington will keep you very busy and full.. If you fancy tasting a tantalising tipple, try Cocktail Wellington.

To save your spot on one of the popular Festival Events, head to the Festival Events section to see what's on. Some Festival Events sell out in minutes so try book early to avoid disappointment.

How big is the festival? In 2019, the festival had something for every taste and budget with nearly 100 Dine Wellington menus and 150+ Festival Events, 200+ Burgers and 90+ Cocktails. The 2020 event is shaping up to be as fantastic as last year  with something for every one and every budget. 

How long has Visa Wellington On a Plate been running? 2020 will be the 12th Visa Wellington On a Plate! It all started in 2009 and has grown in leaps and bounds since.

Can I use a discount card or voucher for my Visa Wellington On a Plate menu? You can only use official Visa Wellington On a Plate issued vouchers for the restaurant, but no discount cards/discount vouchers/coupons can be used for on any Visa Wellington On a Plate menus. 

How can I keep informed about the festival?

Festival Events

NB: All festival events must be booked through this website. Venues do not selling tickets direct to the public.  

When do tickets go on sale?
There are two ticketing releases for 2020: 

  • Visa Presale (just need a Visa credit or debit card) - midday Monday 31 August to midnight Wednesday 2 September
  • General tickets on sale - Monday 7 September 

What’s the difference between Presale and general sale?
Visa Presale is for Visa cardholders (debit and credit cards). You can also use Visa Prezzy Cards to purchase tickets during the Presale. 

If you miss out or don't have a Visa, there’s another chance to purchase tickets during general ticket sale (available until sold out or the day prior to the actual event). 

Will events sell out during the Visa Pre-sale? How can I tell? 
Presale allocations can sell out, BUT for every event and every session, a portion of all tickets are kept for the general ticket sale. 

How come events sell out so fast? 
Unfortunately events don't have the capacity of say, a music concert and instead there are on average only 30 tickets per event, with hundreds of people trying to purchase them (imagine packing 10,000 people into Logan Brown!). This means they can sell out very fast, but with over hundreds of events to choose from, we're sure there's alternative options to suit your appetite.

What about Beervana? 
Beervana does have thousands of tickets available, but this is split into four sessions. In 2019 three of these sessions sold out - so if beer, music, food and a great time takes your fancy, grab those before your chosen session is gone! 

What events can I purchase tickets to?
All events are ticketed, aside from Pop Ups (TICKETS NOT REQUIRED, PAY UPON CONSUMPTION) 

I want to buy all of the tickets!! How many tickets can I buy to each event?
We love your enthusiasm, but to try and keep things fair there’s a purchase limit of maximum 10 x tickets per Festival Event.

If there are no more tickets to the Festival Event I wanted to go to, what can I do?
You can go on the waitlist by filling out this form. We can then advise you first, if the Festival Event decide to add extra sessions or up their numbers. Festival Events may put on extra sessions if there is demand, keep an eye on Facebook and Twitter or sign up to our e-newsletter. 

Can I get a refund or change events once I’ve bought a ticket?
Just like other major events, Visa Wellington On a Plate has a no-refund policy for Festival Events in the event you change your mind. If an event is cancelled by the event organiser, standard refund policies apply. 

Please note: photographs and/or video footage may be taken at any event in the Visa Wellington On a Plate 2020 programme for marketing and promotional use including and not limited to Visa Wellington On a Plate's social media channels, website, printed material and/or third-party publication. If in attendance at an event, media will be clearly identified with official Visa Wellington On a Plate staff passes. 

Dine Wellington

Dine Wellington runs for the first 11 days of the Festival and features the Festival Dish - the ultimate showcase of the best produce and chef talent in Wellington.

Do I have to book in advance at restaurants?

Many restaurants require a booking - please check individual venue listings on this website for details on how to book. 

Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?
If you have a complaint please talk to the manager at the restaurant first and foremost. You can also let us know about your complaint by writing to info@wellingononaplate.com and we will be in touch as soon as possible.

I have special dietary requirements. Can I request specific 
Restaurants have included dietary accommodations on ther listing. If in doubt, please contact the participating venue directly to discuss your needs. 

Garage Project presents Burger Wellington 

Garage Project presents Burger Wellington runs for 20 days during the Festival, following on from Dine Wellington. Restaurants compete to produce the most original, tasty or unique burger showcasing Wellington’s regional ingredients.

Do I have to book in advance to enjoy a burger, and can I book online?

Many restaurants require a booking - please check individual venue listings on this website for details on how to book. 

I want to eat as many burgers as possible. Can I share a burger with friends?

Our restaurants love GC (Good Customers) and reserve the right to require diners to order one dish per person. If you are unsure, check with staff first and please support our local eateries as best you can.   

Burger Wellington Cookbook

The most delicious, weird, wacky and popular recipes from Burger Wellington across the years are all wrapped up in one delicious cookbook. 

You can purchase the book here or at any of these fine Wellingotn retailers:

  • Moore Wilson's
  • Iko Iko
  • Unity Books

Cocktail Wellington

Wellington’s finest mixologists create the perfect cocktail and tapas match for Cocktail Wellington which runs for the whole month of the Festival, so you can have a tasty tipple before, during or at the end of your Visa Welly On a Plate night out.

Will there be non-alcoholic options?
Yes! Many of the brought to you by our friends Seedlip Drinks.

Restaurant bookings for Dine Wellington, Burger Wellington and Cocktail Wellington

NB: All event tickets must be booked through VisaWOAP.com Venues will not be selling tickets directly themselves. 

Many restaurants require bookings for Dine and Burger Wellington. Some establishments do not require bookings, so you can walk in without a previous reservation. 

For those that do require bookings, this must be made directly through to the restaurant or bar themselves. 

You can find out if a restaurant requires bookings and how to make one by seeing their Bookings detail venue listing on this website - an example of this is below:

This restaurant requires bookings to be made via phone, email or their website
This restaurant isn't taking bookings


The printed programme guide

Due to the changing Covid-19 pandemic environment, we are unable to produce a printed guide as we have in previous years.

All events, Dine Wellington, Cocktail Wellington and Burger Wellington listings will be available online here at VisaWOAP.com from 24 August. This year we are introducing a new print option from the website where you can print off your own curated list (or everything!) for those who love to get busy with a highlighter. Keep an eye out for more details on this once the programme goes live. 


Creating an account, saving to favourites and wishlists

You can save your favourites, or create wishlists by clicking on the loveheart icon on a listing. Or, if you wish to share a shortlist with friends - for example date nights, burgers you must try, Visa Welly On a Plate day trips, events to splurge on, you can create an account (or login to an existing account), create a list and get busy clicking the lovehearts!

Something else...?

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If still no luck, please send us a screen shot with the browser and version you are on to info@WellingtonOnaPlate.com
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My question wasn’t answered here, who can I contact to find what I need?
Please send any questions to info@WellingtonOnaPlate.com and we will endeavour to respond as soon as possible.