Frequently Asked Questions for Participants

Got a meaty question?  Take a nibble of our FAQs first.

General Application Form Questions

Q: When do applications for Visa Wellington On a Plate 2019 open? 
A: Sign up to our industry newsletter to find out when applications for 2019 are open. 

Q: When do applications close? Can I send in a late application?
A: Unfortunately late applications absolutely will not be accepted. No exceptions.

Q: Can I print out the Application Form and post it to you?
A: No we can’t accept paper based applications. You’ll need to apply online.

Q: What does it cost to participate in Visa Wellington On a Plate?
A: Find out the full cost to participate in Visa Wellington On a Plate here.

Q: Why do we pay an Application Fee?
A: As you will know, the WCET is a not-for-profit organisation. In order to market the festival, keep the website current and create and distribute the Programme Guide, there are a number of costs that we need to cover early on in the year.  Your deposit will help cover these costs. Your Application Fee is deducted from your final fee.

Q: Where do I find a full copy of the Visa Wellington On a Plate Policies & Procedures Manual?
A: For a full copy of our Policies & Procedures Manual, please contact us.

Questions about Images and Logos

Q: Can I send you my image and logo on CD instead of uploading them with the application form?
A: No, sorry. Please upload your image and logo via the online Application Form

Q: I'm applying my restaurant for Dine Wellington. What kind of image will best sell my restaurant?
A: You'll need a landscape image that fits the resolution and size requirements (see below). The best images that sell your restaurant are ones that showcase your particular restaurant or your particular cuisine and are enticing to customers.  Images of food or busy restaurants sell your restaurant much more than images of empty restaurants.  If you are interested in using our photographer, Jeff McEwan, we have a Festival Participant special offer every year. Details are available on the application form.

Q: What are the resolution and file size requirements for images?
A: Images must be a minimum of 1000 pixels wide and ideally a resolution of 300dpi. We only accept images in JPEg (.jpg), GIF (.gif) or PNG (.png) format. The maximum file size is 10MB. Images must be in landscape format (ie. the image is wider than it is tall).

Q: What are the resolution and file size requirements for logos?
A: Logos must be a minimum of 600 pixels wide and ideally a resolution of 300dpi. We only accept images in JPEg (.jpg), GIF (.gif) or PNG (.png) format. The maximum file size is 10MB. Logos can be either landscape or portrait.

Q: My form won’t go through and the error message says that it’s because my image is not high enough resolution. Can I just submit my online form anyway and deal with the image later?
A: If your application is successful, we'll need you to submit an image. We require high resolution print quality images. If your image is not high enough resolution for the application form then it won’t be high enough resolution for us to print in the Festival Programme. You’ll need to get a higher resolution image and submit your application. See the question about image requirements to find out what these are.

Eat & Drink & Festival Event Questions

Q: Why do I need to sign a Memorandum of Understanding?
A: This is a bit of a guarantee – for you and for festival management. You will appreciate that there are lots of restaurants and businesses involved in the whole Visa WOAP Festival. If one partner doesn't deliver, they are letting everyone down and it’s only fair – if you have signed up to take part, you need to make sure that you stick to your end of the bargain. And, we need to stick to ours.

Q: What is the difference between a "Producer" (as included in our menu descriptions) and a "Supplier" (as provided at the end of the application form)
A: Producer's are local bakers, makers and artisan producers who directly produce the products used within your dishes. Continue to note these, as relevant, within your dish descriptions.
Supplier's are local wholesalers or distributors of products used across any of the three platforms. These will be listed alongside your venue information. 

Q: Why do I need to provide voucher of up to $100 as part of my Eat & Drink application?
A: These vouchers are used by the Festival team to promote the Festival in competitions to public, to host media at a selection of restaurants throughout the region and to host partners and sponsors who are involved in supporting the Festival. The Festival organisers reserve the right to allocate these vouchers as required. The Visa WOAP team creates these vouchers in-house - they carry Festival branding, an embossed stamp, and what the voucher is for, including T&C's. 
NB: pending on what you have entered, a relevant voucher will be allocated. This could be for burgers, cocktails, Festival Dishes or a generic monetary amount. We will be in touch to confirm this with you and what the voucher looks like. 

Dine Wellington Questions

Q: What is the menu format for Dine Wellington?
A: Find out more by reading our guidelines here

Q: What is a Dine Wellington lunch offer?
A: A main - your "Festival Dish" (and entry for Best Dish at the Festival Awards) priced at $20, $25 or $30 PLUS and a locally matched beverage, priced at your choosing. 

Q: What is a Dine Wellington Dinner offer? 
A: Dinner menu is your choice of offering: (A) just your Festival Dish, as priced above and/or (B) a 2, 3 or 4 course menu, of which the main course must include your Festival Dish as an option. Both options must include a beverage offer, priced additionally and as set by you. If the drink is alcohol, you must also include a non-alcoholic option. 

Q: What if I want to offer 5 or 6 courses? An upgrade to a bottle of wine? More beverages? 
A: There is a section for additional add-ons in your menu, where you can have as many more options, upgrades or add-ons to your menu as you wish, and priced how you wish, however your base offer must satisfy the above. 

Q:  The Application Form asks for my VISA Merchant ID Number. What is this? Where do I find this?
A: You are a Visa Merchant if you have signed a merchant facility agreement with a New Zealand bank which allows your business to accept Visa cards for the payment of goods and services. To find your Visa Merchant ID number look in the following places: (a) on your monthly merchant facility statement; (b) on your imprinter plate, or (c) phone the bank that you have your merchant facility with and ask them to provide you with your Visa Merchant ID Number.

Q: The Festival's not until August, can I just send in my menu then?
A: Sorry! We know it's early, but we need your menu when you apply. We have a selection process to ensure the quality of menus on offer reflect the Festival and reputation (so we can sell to consumers!),  thus it allows us to assess your application properly. We also promote your Dine Wellington offer via the printed Programme Guide and multiple websites (Visawoap.com, burgerwelly.com and cocktailwelly.com) which all take a lot of time to pull together! The guide goes to print April/May, so we need a couple of months to get everything we need. We also promote the Festival to other cities and towns in New Zealand and in Australia - the more time we give out-of-towners information means more time for them to organise their travel and accommodation.

Burger Wellington Questions

Q: I want to participate in Burger Wellington. 
A: Great! Burger Wellington is open to all participants. When you apply online you will be asked to select the venue(s), that will host an Eat & Drink offer (Dine, Burger or Cocktail).  Simply select your venue and then tick "Burger" and you will be able to apply.

Q: I want to participate in Burger Wellington but don't want to participate in Dine Wellington or Cocktail Wellington.
A: No problem! You can participate in all, a mixture or only one of the Eat & Drink platforms - it's up to you. 

Q: Can I use any beer for my beer match for my Burger Wellington entry?
A: We are very lucky that Garage Project have once again partnered with us to present Burger Wellington. If you want to offer a beer match and it be applicable towards the Burger Wellington competition, Garage Project have a range of beers on offer.

Q: What does it cost to participate in Burger Wellington?
A: Fees information can be found here

Q: I'm a Food Truck, can I offer beer?
A: No, sorry. This would require a liquor license and this cannot be guaranteed in any of the public locations.

Festival Event Questions

Q: What is the Festival Events platform?
A: Have a read of our guidelines here

Q: What needs to be included in the ticket price I charge?
A:  The VWOAP online ticketing system is operated by Ticketek. There have been some recent changes to the legislation around the presentation of ticket charges (i.e. ticket issuance fees), which mean that these will need to be considered when setting your ticket prices. In previous years, all Ticketek ticketing fees have been added on top of the ticket price. From 2016, these fees must be included in your ticket price. What this means is that once you have determined your ticket price, please add $3.00 to the price. You may like to round it to the nearest $5 or $9. Please contact us if you would like some advice this. Please note: Credit Card fees are added on top of ticket price at the time that the transaction is made (and is dependent on the credit card used.

Q: I notice that free events don't have to pay a participation fee. Our event will be free to enter but people will pay to eat or buy food there.  Is this considered a free event?
A:  If there is any commercial element involved i.e the customers buy things at any point during the Festival Event experience, this is not considered a free event and you will need to pay a participation fee.

Q: I'm running an event for charity. Do I need to pay a participation fee?
A: A Festival Event is deemed a Charity Event when at least 25% of the revenue earned from the Festival Event is being donated to a nominated charity.  To qualify for Charity Event status, the Festival Event must provide a ‘Statement of Donation’.

  • Ticketed Charity Festival Events: Upon receipt of the ‘Statement of Donation’, a reduced commission fee of 4.0% will be charged (instead of the standard 7.0%).
  • Non-Ticketed Charity Festival Events: Price on Application - the participation fee will be determined by consideration of anticipated (realistic) attendee numbers.

Q:  The Application Form asks for my VISA Merchant ID Number. What is this? Where do I find this?
A: You are a Visa Merchant if you have signed a merchant facility agreement with a New Zealand bank which allows your business to accept Visa cards for the payment of goods and services. To find your Visa Merchant ID number look in the following places: (a) on your monthly merchant facility statement; (b) on your imprinter plate, or (c) phone the bank that you have your merchant facility with and ask them to provide you with your Visa Merchant ID Number.

Q: My application to operate a Festival Event was not accepted? Why?
A: We are very fortunate that lots of people want to operate Festival Events, but that also means we get lots of similar events, double ups and events that just haven't been thought through in terms of execution. We need to ensure that we deliver the highest quality Festival Events programme (from free events to the top end of the scale). To give yourself the best shot next time consider prioritising these things:

  1. Explaining your point of difference and the fit with our Selection Criteria
  2. The ability for your event to attract out-of-town visitation
  3. Explaining the flow of your Festival Event within your application; and
  4. The scalability of your Festival Event (to deal with high demand)

We understand your disappointment and would be happy to give you feedback.

Q: Will there be a Food Truck Rally again?
A: After several years of operating the Food Truck Rally as part of Visa Wellington On a Plate, we’ve made the decision that we won’t be running it in 2018. We did a review of all our activities after the festival last year, and unfortunately it’s just too expensive for us to provide the support services required for the Food Truck Rally, so we can’t continue with this.

That said, there are still ways for food trucks to get involved in the festival. We’d love you to be part of Burger Wellington – all food trucks are able to take part. There is also the opportunity for you to collaborate with partners to create a festival event.

We are speaking to councils around the region to ascertain as to whether they are keen to operate the Food Truck Rally in their area, and if any are keen to continue with this activity, we will of course let the food truck community know.


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