Changes & Cancellation Policies

In the unlikely event that a Dine Wellington, Burger Wellington or Cocktail Wellington participant; Festival Event or Food Truck needs to withdraw from the festival programme, the participant/organiser must inform the Visa WOAP team as soon as possible.

Please see below summary of timings and fees for making changes or cancellations for:

Dine/Burger/Cocktail
Festival Event

Request a full copy of our Policies & Procedures Manual.

For questions concerning changes or cancellations, please contact us.


Dine Wellington, Burger Wellington & Cocktail Wellington

-- making changes --

  • From application close date to 14 July 2020: Kickerberry portal will be closed. Please contact us as soon as possible with the change/s required.
  • From 14 July to 11.59pm 20 July 2020: changes can be made to any Dine Wellington menu, Burger Wellington or Cocktail Wellington offer. To make the changes, please log in to Kickerberry and make required changes. These changes will be reviewed and could affect your application acceptance.
  • From 12am, 21 July 2020: the Visa WOAP team are in programme guide and website production. Changes requested after this time will be made at the discretion of the Visa WOAP team.
  • From 12am, 24 August 2020: changes will incur a $50 administration fee. The Festival Programme is released to the public on VisaWOAP.com. In the event that any changes are made after this time, the participant/organiser is held accountable for the following actions:
    • Inform any customers holding bookings for any offer that the offer has now changed
    • Provide the Visa WOAP team with written confirmation that all bookings held have been contacted and informed of the change
    • Any complaints received by the Visa WOAP team relating to the participant/organiser not fulfilling customer bookings due to the change will be directed back to the organiser.
    • Failure to make contact with any customer holding bookings and informing them of any offer change, will result in the participant/organiser being denied participation in Visa WOAP in future years.

-- cancellations --

  • Before 11.59pm, 22 August 2020: Cancellation of Participation received will incur no charge.
  • From 12am, 21 August 2020: Your fee will not be refunded. 
  • From 12am, 24 August 2020: In the event the withdrawal has been made after this specific time, the participant/organiser is held accountable for the following actions:
      • Informing any customers holding bookings for any offer that the offer is now not available
      • Providing the Visa WOAP team with written confirmation that all bookings held have been contacted and deferred
      • Any complaints received by the Visa WOAP team relating to the participant/organiser not fulfilling customer bookings will be directed back to the organiser.
      • Failure to pay fees or make contact with any customer holding bookings for an withdrawn offer, will result in the participant being denied participation in Visa WOAP in future years.





Festival Events

-- making changes --

  • From application close date to 14 July 2020: Kickerberry portal will be closed. Please contact us as soon as possible with the change/s required.
  • From 14 July to 11.59pm 20 July 2020: changes can be made to any Event application. To make the changes, please log in to Kickerberry and make required changes. These changes will be reviewed and could affect your application acceptance.
  • From 12am, 21 July 2020: the Visa WOAP team are in programme guide and website production. Changes requested after this time will be made at the discretion of the Visa WOAP team.
  • From 12am, 24 August 2020: changes will incur a $50 administration fee. The Festival Programme is released to the public on VisaWOAP.com. In the event that any changes are made after this time, the participant/organiser is held accountable for the following actions:
    • Inform any customers holding bookings for the Festival Event that the event has now changed
    • Provide the Visa WOAP team with written confirmation that all bookings held have been contacted and informed of the change
    • Any complaints received by the Visa WOAP team relating to the Festival Event not fulfilling customer bookings due to the change will be directed back to the Festival Event organiser.
    • Please note failure to make contact with any customer holding bookings and informing them of any Festival Event change, will result in the Festival Event organiser being denied participation in the festival in future years.


-- Festival Event Cancellations --

  • Before 11.59pm, 20 August 2020: withdrawal of a Festival Event from the festival programme will incur no charge.
  • From 12am, 21 August 2020: Your fee will not be refunded. 
  • From 12am, 24 August 2020: Your application and participation fee will not be refunded. 

The Festival Event organiser is held accountable for the following actions:

    • Inform Visa WOAP and iTICKET immediately of the cancellation
    • Inform ticket holders that the Festival Event is now cancelled/changed
    • Provide the Visa WOAP team with written confirmation that all ticket holders have been contacted
    • iTICKET refund all ticket holders. Event Organiser to cover any further costs including booking fees and credit card fees. This is not the responsibility of the Visa WOAP team or iTICKET
    • Any complaints received by the Visa WOAP team relating to the cancelled event will be directed back to the Festival Event organiser
    • Failure to pay fees or make contact with any ticket holder of a cancelled event will result in the participant being denied participation in Visa WOAP in future years.




Any Questions?

Questions concerning changes or cancellations? Direct your queries to Beth Brash, Visa WOAP Programme Manager by emailing beth@wellingtononaplate.com