Frequently Asked Questions

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General Application Form Questions

Q: When do applications for Visa Wellington On a Plate 2017 open? 
A: Applications open on Wednesday 25 January 2017 at 5pm.

Q: When do applications close? Can I send in a late application?
A: Applications for Visa Wellington On a Plate 2017 close at 11.59pm on Monday 20 February 2017.  Unfortunately late applications absolutely will not be accepted. No exceptions.

Q: Can I print out the Application Form and post it to you?
A: No we can’t accept paper based applications. You’ll need to apply online.

Q: What does it cost to participate in Visa Wellington On a Plate?
A: Find out the full cost to participate in Visa Wellington On a Plate here.

Q: Why do we pay an Application Fee?
A: As you will know, the WCET is a not-for-profit organisation. In order to market the festival, keep the website current and create and distribute the Programme Guide, there are a number of costs that we need to cover early on in the year.  Your deposit will help cover these costs. Your Application Fee is deducted from your final fee.

Q: Where do I find a full copy of the Visa Wellington On a Plate Policies & Procedures Manual?
A: For a full copy of our Policies & Procedures Manual, please contact us.

Questions about Images and Logos

Q: Can I send you my image and logo on CD instead of uploading them with the application form?
A: No, sorry. Please upload your image and logo via the online Application Form

Q: I’m applying my restaurant for Dine Wellington. What kind of image will best sell my restaurant?
A: You’ll need a landscape image that fits the resolution and size requirements (see below). The best images that sell your restaurant are ones that showcase your particular restaurant or your particular cuisine and are enticing to customers.  Images of food or busy restaurants sell your restaurant much more than images of empty restaurants.  If you are interested in using our photographer, Jeff McEwan, we have a Festival Participant special offer every year. Details are available on the application form.

Q: What are the resolution and file size requirements for images?
A: Images must be a minimum of 1000 pixels wide and ideally a resolution of 300dpi. We only accept images in JPEg (.jpg), GIF (.gif) or PNG (.png) format. The maximum file size is 10MB. Images must be in landscape format (ie. the image is wider than it is tall).

Q: What are the resolution and file size requirements for logos?
A: Logos must be a minimum of 600 pixels wide and ideally a resolution of 300dpi. We only accept images in JPEg (.jpg), GIF (.gif) or PNG (.png) format. The maximum file size is 10MB. Logos can be either landscape or portrait.

Q: My form won’t go through and the error message says that it’s because my image is not high enough resolution. Can I just submit my online form anyway and deal with the image later?
A: If your application is successful, we’ll need you to submit an image. We require high resolution print quality images. If your image is not high enough resolution for the application form then it won’t be high enough resolution for us to print in the Festival Programme. You’ll need to get a higher resolution image and submit your application. See the question about image requirements to find out what these are.

Dine Wellington & Festival Event Questions

Q: Why do I need to sign a Memorandum of Understanding?
A: This is a bit of a guarantee – for you and for festival management. You will appreciate that there are lots of restaurants and businesses involved in the whole Visa WOAP Festival. If one partner doesn’t deliver, they are letting everyone down and it’s only fair – if you have signed up to take part, you need to make sure that you stick to your end of the bargain. And, we need to stick to ours.

Q: Where can I find regional / local ingredients?  How do I find out who my local suppliers and producers are?
A: Firstly, attend the Supplier Showcase on Wednesday 25 January. Remember to profile as many products and suppliers from the Greater Wellington region in your menus as possible. Check out WREDA’s Wellington Food and Beverage Database, a comprehensive presentation of the region’s suppliers.  The database was established to assist food buyers in the food service and retail sectors to easily find and source high-quality products from around the region.

Dine Wellington Questions

Q: What is the menu format for Dine Wellington?
A: Find out more here

Q: So, in short, what does my Dine Wellington lunch menu need to include?
A: A main – which is your “Festival Dish” entry for the Dish of the Festival Awards – and a local matched beverage.

Q: Why do I need to provide a $100 voucher for my restaurant?
A: The $100 meal vouchers, which are to be valid until at least 01 August 2018, are used by the Festival organisers to promote the Festival in competitions to public, to host media at a selection of restaurants throughout the region and to host partners and sponsors who are involved in supporting the Festival. The Festival organisers reserve the right to allocate these vouchers as required.

Q:  The Application Form asks for my VISA Merchant ID Number. What is this? Where do I find this?
A: You are a Visa Merchant if you have signed a merchant facility agreement with a New Zealand bank which allows your business to accept Visa cards for the payment of goods and services. To find your Visa Merchant ID number look in the following places: (a) on your monthly merchant facility statement; (b) on your imprinter plate, or (c) phone the bank that you have your merchant facility with and ask them to provide you with your Visa Merchant ID Number.

Q: The Festival’s not until August, can I just send in my menu then?
A: Sorry! We know it’s early, but we need your menu when you apply. We have a selection process to ensure the quality of menus on offer reflect the Festival and reputation (so we can sell to consumers!),  thus it allows us to assess your application properly. We also promote your Dine Wellington offer via the printed Programme Guide and multiple websites (Visawoap.com, burgerwelly.com and cocktailwelly.com) which all take a lot of time to pull together! The guide goes to print April/May, so we need a couple of months to get everything we need. We also promote the Festival to other cities and towns in New Zealand and in Australia – the more time we give out-of-towners information means more time for them to organise their travel and accommodation.

Q: What price point do I have sell my Dine Wellington dinner menu at? How many courses do I need to do? Do I have to offer wine with it? Does it have to be the same Menu as my lunchtime offer and at the same price point?
A: For your Dine Wellington dinner menu, you may offer up to five courses, at any price point that you wish, but one of your mains must be the Festival Dish (your lunchtime main). If you want to, you can offer the same menu as the lunchtime but it needs to be offered at the same price point as the lunchtime menu. Both lunch and dinner menus must include a glass of Wellington regional beverage (wine, beer or non-alcoholic).

Burger Wellington Questions

Q: I want to participate in Burger Wellington.
A: Great! Burger Wellington is open to all Dine Wellington participants or Food Trucks. When you apply online you will be asked to list all the venue(s), that will host the Dine/Burger offer.  Simply select which type of venue (Food Truck or eatery) and you will have access to the Burger Wellington application form.

Q: I want to participate in Burger Wellington but don’t want to participate in Dine Wellington.
A: Sorry! One of the benefits of being apart of Dine Wellington is that you have the option of also participating in the Burger Wellington competition. The only exception to this, is Food Trucks. Food Trucks may enter Burger Wellington.

Q: Can I use any beer for my beer match for my Burger Wellington entry?
A: We are very lucky that Garage Project have partnered with us to present Burger Wellington. If you want to offer a beer match and it be applicable towards the Burger Wellington competition, Garage Project have a range of beers on offer.

Q: What does it cost to participate in Burger Wellington?
A: The cost to participate in 2017 is $100 + GST. This fee is in addition to your Dine Wellington participation fee. Food Trucks may also participate in Burger Wellington. As Food Trucks do not participate in Dine Wellington, the cost to participate in Burger Wellington is $300 +GST.

Q: I’m a Food Truck, can I offer beer?
A: In 2016, Food Trucks can enter the “Best Burger” competition but will not be able to match it to a beer. This would require a liquor license and this cannot be guaranteed in any of the public locations.

Festival Event Questions

Q: What needs to be included in the ticket price I charge?
A:  The VWOAP online ticketing system is operated by Ticketek. There have been some recent changes to the legislation around the presentation of ticket charges (i.e. ticket issuance fees), which mean that these will need to be considered when setting your ticket prices. In previous years, all Ticketek ticketing fees have been added on top of the ticket price. From 2016, these fees must be included in your ticket price. What this means is that once you have determined your ticket price, please add $3.00 to the price. You may like to round it to the nearest $5 or $9. Please contact us if you would like some advice this. Please note: Credit Card fees are added on top of ticket price at the time that the transaction is made (and is dependent on the credit card used.

Q: I notice that free events don’t have to pay a participation fee. Our event will be free to enter but people will pay to eat or buy food there.  Is this considered a free event?
A:  If there is any commercial element involved i.e the customers buy things at any point during the Festival Event experience, this is not considered a free event and you will need to pay a participation fee.

Q: I’m running an event for charity. Do I need to pay a participation fee?
A: A Festival Event is deemed a Charity Event when at least 25% of the revenue earned from the Festival Event is being donated to a nominated charity.  To qualify for Charity Event status, the Festival Event must provide a ‘Statement of Donation’.

  • Ticketed Charity Festival Events: Upon receipt of the ‘Statement of Donation’, a reduced commission fee of 4.0% will be charged (instead of the standard 7.0%).
  • Non-Ticketed Charity Festival Events: Price on Application – the participation fee will be determined by consideration of anticipated (realistic) attendee numbers.

Q:  The Application Form asks for my VISA Merchant ID Number. What is this? Where do I find this?
A: You are a Visa Merchant if you have signed a merchant facility agreement with a New Zealand bank which allows your business to accept Visa cards for the payment of goods and services. To find your Visa Merchant ID number look in the following places: (a) on your monthly merchant facility statement; (b) on your imprinter plate, or (c) phone the bank that you have your merchant facility with and ask them to provide you with your Visa Merchant ID Number.

Q: My application to operate a Festival Event was not accepted? Why?
A: We are very fortunate that lots of people want to operate Festival Events, but that also means we get lots of similar events, double ups and events that just haven’t been thought through in terms of execution. We need to ensure that we deliver the highest quality Festival Events programme (from free events to the top end of the scale). To give yourself the best shot next time consider prioritising these things:

  1. Explaining your point of difference and the fit with our Selection Criteria
  2. The ability for your event to attract out-of-town visitation
  3. Explaining the flow of your Festival Event within your application; and
  4. The scalability of your Festival Event (to deal with high demand)

We understand your disappointment and would be happy to give you feedback.

If this page hasn’t answered your question contact us.