Frequently Asked Questions

Hungry for answers? Here’s a shopping list of frequently asked questions.

Festival Events

When do tickets go on sale?

  • 2017 Visa Pre-sale for Visa cardholders:
    Monday 19 June (12noon) to Wednesday 21 June (9 am)
  • 2017 general sale:
    Wednesday 21 June (12 noon)

When is VWOAP in 2017?

11 – 27 August 2016

Where can I buy my 2017 Festival Event tickets?

Festival Event tickets will be available for purchase from ticketek, via the event listings on this website.

You’ll need to be a My Ticketek member in order to make purchases, so we recommend that you create an account before the ticket releases, if you don’t already have one.

What’s the difference between Pre-sale and general sale?

You can pay only with your Visa card during Visa Pre-sale. Visa are our biggest supporter and help us pull off New Zealand’s biggest and tastiest food festival each year.  You can also use Visa Prezzy Cards to purchase tickets during the Pre-Sale (and at other times too!).

If you miss out or don’t have a Visa card don’t worry, there’s still another chance to get the tickets you want when general ticket sales start on Wednesday 21 June.

Will some events sell out during the Visa Pre-sale?

Nope. Even if pre-sale allocations sell out, we’ve put aside a portion of each Festival Events’ ticketing for the general sale, which is due to start at 12 noon on Wednesday 21 June.

What are the booking fees?

Ticketek’s standard transaction fees apply when booking Festival Events.

Ticket price Ticket Issuance Fee
Any price $3.00 (Box Office, Agency, Call Centre, Internet, EzyTicket™)
Payment Method Payment Fee
C/C (Visa, MC, AMEX) 2.55%
C/C (Diners) 2.65%
Delivery Method Delivery Fee
EzyTicket/Mobile Ticket No Charge
Mail $2.00 per transaction
Courier $4.50 per transaction
Rural delivery $7.00 per transaction

I want to buy all of the tickets!! How many tickets can I buy to each event?

We love your enthusiasm, but to try and keep things fair there’s a purchase limit of maximum 10 x tickets per Festival Event.

What’s this company name on my credit card bill?

When you book a Festival Event, the charge on your credit card bill will say “Ticketek” our ticket supplier

Oops. I think I deleted my confirmation email with the tickets attached.

Don’t worry! Complete Ticketek’s Contact us form with an explanation and they will reissue your ezyTicket™(s) to the email address advised at the time of your purchase.

Be sure to advise all the details of your initial purchase (i.e. date of purchase, event, confirmation number and account number) to assist us in reissuing your ezyTicket™(s).

What can I do if I can’t pay by credit card?

While booking online is the best way to guarantee you secure the tickets you are after, if you don’t have access to a credit card you can always pop down to your nearest Ticketek Box Office and purchase your tickets in person.

You can also buy a Visa Prezzy Card to purchase festival tickets during the Pre-Sale (and at other times too!).

If there are no more tickets to the Festival Event I wanted to go to, what can I do?

Contact us at info@wellingtononaplate.com and we will keep you on the waitlist. We can also advise the festival event of the demand and let you know if they decide to add extra sessions.  A number of Festival Events do put on extra sessions if there is demand.  We will keep you updated on Facebook and Twitter.  You can also sign up to our e-newsletter to be kept up-to-date.

Can I get a refund or change events once I’ve bought a ticket?

Visa Wellington On a Plate has a no-refund policy for Festival Events.

Dine Wellington

 Why the change this year to one course for lunch?

Following feedback from diners and restaurants, the lunch format (one Festival Dish course and one beverage) fits perfectly into a lunch break. Two courses is often tricky to get through in under an hour and also works better for a mixed group where some diners want to order a Burger Wellington, and others the Festival Dish.

Dinner on the other hand… anything goes.

What is the ‘Festival Dish’?

Each eatery offers one ‘main’ course called a Festival Dish, which is entered into the Best Festival Dish award. We challenged chefs and eateries to create their dish to the 2017 theme “Celebrating food as part of NZ’s culture”. Go on – give Dine Wellington a go!

Not everyone in my group wants the Dine Wellington offer, can I still enjoy it?

Absolutely! Not everyone at your table has to order the Dine Wellington offer for you to be able to enjoy it. A few people at your table may like the sound of the Dine Wellington Festival Dish or dinner menu whereas others may be craving their favourite meal from the everyday menu or may want to try what’s on offer for Garage Project presents Burger Wellington, if the restaurant is participating.

Do I have to book in advance to enjoy a Dine Wellington menu?

We recommend that you make a booking. Whilst not essential at all places, making a booking does mean the restaurant knows you are coming and you won’t miss out! It it is advisable to book during busy times.

Can I swap the beer or wine in a Dine Wellington menu for a non-alcoholic beverage?

Most definitely. Dine Wellington menus should always provide a non-alcoholic beverage option, but if you can’t see one please don’t hesitate to request it.

Please be aware that some restaurants have nominated a particular non-alcoholic beverage as part of the deal so you may not get an open selection.

Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?

If you have a complaint please put this in writing to info@wellingononaplate.com and someone will be in touch as soon as possible.

Can I book a table online for a Dine Wellington restaurant?

No, not through this website. The restaurant details can be found along with their Dine Wellington listing online.

I have special dietary requirements. Can I request specific Dine Wellington menus and Festival Events accommodate my requirements?

Please note the dietary descriptions on here and if in doubt, phone the restaurant or Festival Event organiser directly.

Rate it out of 10!

New this year, you can rate Festival Dishes out of 10 to help decide who will be crowned the winner for 2017. Keep an eye out on VisaWOAP.com for details.

Garage Project presents Burger Wellington

What is Garage Project presents Burger Wellington?

As well as taking part in Dine Wellington, restaurants also have the opportunity to participate in Garage Project presents Burger Wellington – a ‘battle of the burger’ competition where entrants compete to produce the most original burger showcasing Wellington’s regional ingredients.

How can I score all the burgers I try?

You’ll be able to score once the festival starts in August. You can rate each burger + Garage Project beer match you try out of 10 to help decide who will be crowned the winner for 2017. Keep an eye out on VisaWOAP.com for details.

Cocktail Wellington

What is Cocktail Wellingtno?

Dry, dirty or shaken? Wellington’s finest mixologists will teach you a thing or two about what makes the perfect cocktail and tapas match. Over 40 restaurants and bars will offer you a delicious selection of creative cocktail creations teamed with tapas treats.

How can I score for the cocktails I try?

You’ll be able to score once the festival starts in August. You can rate each Cocktail + tapas match you try out of 10 to help decide who will be crowned the winner for 2017. Keep an eye out on VisaWOAP.com for details.

 

Your Programme Guide

Where can I pick up a copy of the 2017 Programme Guide?

The 2017 Programme Guide is available from 7 June. If you are a subscriber of Cuisine magazine (June issue), or The Dominion Post (7 June) you’ll receive one or pick it up at one of the following hot spots:

  • Moore Wilson’s, Wellington
  • New World Thorndon, Wellington
  • Wellington City Library
  • Wellington i-SITE
  • Wellington Airport
  • Te Papa

But remember… all the information in the Programme Guide is also here on the website!

I want a PDF file version of your Programme Guide. Please?

Ok, since you asked nicely. A copy will be available here on 6 June, but a warning – even at low resolution quality, it’s a pretty enormous file of 10MB though!

If you’re out of Wellington and you still really, really want a copy, email us at info@wellingtononaplate.com and we will make sure you get your hands on one.

About the festival

What is Visa Wellington On a Plate all about?

Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival running for 17 days. Get the low down!

How can I get amongst the festival?

When it comes to your favourite Dine Wellington menus, simply book or rock up to the restaurant, be seated and enjoy. If burgers are your thing, the annual Burger Wellington will keep you very busy and full; help determine Wellington’s best burger creation. If you fancy tasting a tantalising tipple, try Cocktail Wellington.

To save your spot on one of the popular Festival Events, head to the Festival Events section to see what’s on. Festival Events tickets go on sale 19 June (Visa Pre-sale 19-21 June, General Release 21 June, 12 noon).  Festival Events sell out quickly so try book early to avoid disappointment.

How big is the festival?

In 2017, the festival has something for every taste and budget with 140+ Dine Wellington menus and 120+ Festival Events, 110+ Burgers and 40+ Cocktails. It’s now proudly the country’s largest culinary festival.

How long has Visa WOAP been running?

2017 marks the 9th Festival. It all started in 2009 and has grown in leaps and bounds since.

How can I keep informed about the festival?

Something else…?

My question wasn’t answered here, who can I contact to find what I need?

Please send any questions to info@WellingtonOnaPlate.com and we will endeavour to respond as soon as possible.